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Our website will be undergoing essential maintenance on Tuesday 24 June, 8–10pm. A short downtime of 3–5 minutes is expected between this time while we complete the work. Thank you for your patience during this time.

What we cannot investigate

We cannot do the following:

  • consider concerns about professionals not registered with us;
  • consider concerns about organisations (we only deal with concerns about individuals)
  • get involved in clinical care or social care arrangements;
  • change decisions made by other organisations;
  • deal with customer service or consumer issues;
  • get involved with matters which should be decided by a court, including dissatisfaction with evidence given by a professional in court;
  • get a registered professional or organisation to make changes to a report;
  • arrange refunds or compensation;
  • fine a professional;
  • give legal advice; or
  • make a professional apologise.
Page updated on: 20/01/2025
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