What we cannot investigate

We cannot do the following:

• consider concerns about professionals not registered with us;
• consider concerns about organisations (we only deal with concerns about individuals)
• get involved in clinical care or social care arrangements;
• change decisions made by other organisations;
• deal with customer service or consumer issues;
• get involved with matters which should be decided by a court, including dissatisfaction with evidence given by a professional in court;
• get a registered professional or organisation to make changes to a report;
• arrange refunds or compensation;
• fine a professional;
• give legal advice; or
• make a professional apologise.