How we deliver services to Welsh speaking members of the public
We adopt a “principle of equality” in the conduct of public business in Wales, meaning we will treat English and Welsh languages equally.
Since 2011, we have implemented a Welsh language Scheme which places obligations on us to treat the two languages equally and offer a range of services in both English and Welsh to our stakeholders.
In 2022 the Welsh Language Commissioner introduced new Welsh Language Standards for health profession regulators via the Welsh Language Standards (No.8) Regulations 2022. These standards replace our Welsh Language Scheme.
You can find out more information about the work of the Welsh Language Commissioner and the standards here.
The standards are a legally binding set of requirements designed to promote and facilitate the Welsh language, and ensure that the Welsh language is not treated less favourably than the English language in Wales.
The standards are split into five categories:
- Service Delivery– regarding our delivery of services to registrants and individuals, and include some Fitness to Practise services and registration services.
- Policy Making– regarding our internal policy decisions and processes.
- Operational– regarding raising awareness of the Welsh language amongst our staff internally.
- Record Keeping and Supplementary Matters – regarding annual reporting, and complaints made in relation to our compliance with the standards.
Want to know more? You can read all of the standards that apply to us below.
For more information about how to access our services in Welsh, please contact the relevant department.
Welsh Language Annual Monitoring
We report annually on our progress to the Welsh Language Commissioner. You can download the latest report below.
Welsh language on our website
We are committed to continuing to improve our Welsh language capabilities online. We therefore offer a Welsh language site, which offers translated content where available in the style and format of the English site.
Questions about the Welsh language scheme
If you would like to know more about the standards, you should write to or email the Policy Department.
Policy and Standards Department
The Health and Care Professions Council
184–186 Kennington Park Road
London SE11 4BU
- Report, Policy