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Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

We'll check if your application is complete and all your documents are certified correctly

If we decide that your CPD profile does not meet our standards you can appeal against this decision

This page covers what you should record, in what format and when. It also covers how records should be stored.

Information to help education providers meet our regulatory requirements when setting up Degree Apprenticeships

Information on your right to appeal a decision and how to do so. 

Guidance for applicants and registrants on why we ask for information about your health and character, when you would need to provide it, what you'd need to provide and how it would be assessed.

Our Head of Education, Jamie Hunt, explores what education providers should consider when taking steps to keep people safe.

View our policy for customer service in this section