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CPD Week 2025

CPD Week 2025 is taking place on 3-7 March 2025, and you're invited! Discover new ideas and perspectives, share best practice and get tips to support your short and long-term goals.

What information is confidential?

Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Creating a safe environment for learners

Our Head of Education, Jamie Hunt, explores what education providers should consider when taking steps to keep people safe.

Our expectations for your record keeping

This page covers what you should record, in what format and when. It also covers how records should be stored.

Appealing a decision

Information on your right to appeal a decision and how to do so. 

Health and character declarations

Guidance for applicants and registrants on why we ask for information about your health and character, when you would need to provide it, what you'd need to provide and how it would be assessed.

Who we work with

How we inform, educate and consult with our stakeholders such as professional bodies, education providers and other regulators

Customer service policy

View our policy for customer service in this section