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Information about a service user can be ‘identifiable’ or ‘anonymised’, by identifiable information we mean any information you hold about a service user that could identify them, you must treat this information as confidential

Further guidance and resources to help you determine whether delegation is appropriate and how to delegate effectively.

Our standards require registrants to communicate appropriately and effectively

It is important that you get the service user’s permission, or ‘consent’, before you share or disclose their information or use it for reasons which are not related to the care or services you provide for them

Sometimes, you may be asked for information directly under the law – for example, if a court has ordered you to disclose the information

There are a number of regulators – such as the General Medical Council, the Care Quality Commission and us – who may need you to pass on information to them

You need to make informed and reasonable decisions about your own practice to make sure that you always respect and protect the confidentiality of service users

Our expectations related to safety and EDI. We provide examples of what the standards might look like in practice and signpost to external resources,

Employers have a legal duty to provide a working environment where staff are treated fairly and equally, free from unlawful discrimination and harassment

As a health and care professional, you must promote and protect the interests of service users and carers

Performance review reports for England - North East and Yorkshire. 

Performance review reports for England - North West.

Performance review reports for England - South East.

Performance review reports for Northern Ireland.

These pages summarise our findings from reviewing education providers and programmes in recent years.