We will be closing for the festive period at 12 noon on 24 December 2020 and reopening at 9am on 4 January 2021.
Registration phone lines will reopen at 10am on 4 January 2021. During this time our phones, general email inboxes and social media will not be actively monitored.
Our online services will still available during this time:
More information on teams’ opening hours and signposts to useful info is below.
Please be assured that we will respond to all queries as soon as possible when we return. Thank you for your understanding.
We know there will be a lot of applications in the middle of processing over the festive period, but we ask for your patience while our team is out of the office. Please note we reply to all queries as quickly as we can so if you have emailed us, please be assured that we will respond upon our return.
We will close at 12 noon on Thursday 24 December and reopen on 4 January 2021. During this time our phone lines and email inboxes will not be monitored, but our online services will continue to operate. From 4 January, our phone lines will be open from 10am to 4pm as normal.
Common answers to registration queries can be found on our Contact Us page.
The FTP office closes with the organisation at 12 noon on 24 December 2020 and reopens on 4 January 2021. You can still raise a concern while we are closed. We will respond to any queries as soon as possible in January.
The press mailbox and phone number will be monitored periodically between Tuesday 29 and Thursday 31 December 2020. For more info visit our media centre.
Your question may be answered in the COVID hub, which we keep updated in light of the latest government advice, If not we will respond as soon as possible in January.
Your question may be answered on the survey FAQs page. If not we will respond as soon as possible in January.