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Communicate appropriately and effectively

What the standard says:


  • Communicate with service users and carers

    2.1 You must be polite and considerate.

    2.2 You must listen to service users and carers and take account of their needs and wishes.

    2.3 You must give service users and carers the information they want or need, in a way they can understand.

    2.4 You must make sure that, where possible, arrangements are made to meet service users’ and carers’ language and communication needs.

    Work with colleagues

    2.5 You must work in partnership with colleagues, sharing your skills, knowledge and experience where appropriate, for the benefit of service users and carers.

    2.6 You must share relevant information, where appropriate, with colleagues involved in the care, treatment or other services provided to a service user.

    Social media and networking websites

    2.7 You must use all forms of communication appropriately and responsibly, including social media and networking websites.

Student guidance:

  • You should be polite and considerate to service users, other students and staff at your education provider and practice placement provider.
  • You should listen to service users and carers and take account of their needs and wishes when carrying out any care, treatment or other services.
  • You should take all reasonable steps to make sure that you can communicate appropriately and effectively with service users and carers.
  • You should communicate effectively and co-operate with members of staff at your education provider and practice placement provider to benefit service users and carers.
  • If you are experiencing any difficulties or other issues which may affect your learning or ability to successfully participate in your
    programme, you should tell your education provider and practice
    placement provider.
  • You should use all forms of communication appropriately and responsibly, including social media and networking websites.

 

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Page updated on: 30/09/2020
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