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Customer service policy

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Webinar: Revised standards of conduct, performance and ethics

An online session for current students, focusing on the forthcoming updates to the HCPC standards of conduct, performance and ethics.

Revised standards of conduct, performance and ethics: supporting registered professionals

With the publication of the revised standards of conduct, performance and ethics (‘the standards’) coming soon, you are no doubt wondering what you can do to support your HCPC registrants with embedding them into everyday practice. We're here to help! 

Standards of conduct, performance and ethics

The ethical framework within which our registrants must work

Revised standards of conduct, performance and ethics: What employers need to know

Ahead of the revised standards of conduct, performance and ethics coming into effect, HCPC Policy colleagues outline the key areas that employers, managers and leaders of registrants may wish to focus on.

My Story - Nana-Jane Chipampe

Nana-Jane is a registered biomedical scientist currently in the third year of her PhD researching Bladder Cancer.

Bringing profession into disrepute / inappropriate comments on social media

Case study: A paramedic self-referred after he posted inappropriate comments on social media, which caused his employer to suspend him.

Failure to provide adequate care

Case study: A professional body raised a concern that a biomedical scientist had acted beyond her scope of practise.

My Story - Dawn Starley

In celebration of LGBTQ+ History Month, Dawn shares what her experience has been both professionally and personally and why Equality, Diversity and Inclusion is critical for ensuring all members of society are given a fair chance to be themselves and flourish. 

Supporting learners to speak up

Case study: Health Education and Improvement Wales (HEIW) share their work on developing a reflective toolkit which supports speaking up

My Story - Jordan Aimey (Black History Month 2023)

HCPC Registered Physiotherapist Jordan Aimey, Senior Physiotherapist at Lewisham & Greenwich NHS Trust, has written about his journey in a piece to celebrate Black History Month.

Failure to conduct a full / accurate assessment

Case study: An employer raised concerns about a psychologist who did not report a service user’s suicidal thoughts to their supervisor or any other professionals. This was despite it happening repeatedly and after recording a case note.