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Information on providing online services

There is a wealth of technology for registrants to use as part of their practice. As a result it is becoming increasingly common for registrants to offer part, or all, of their services online, or by phone, rather than face-to-face.

When offering these types of services, you should consider your professional responsibilities set out within our standards.

You must use all forms of communication appropriately and responsibility, including social media and networking websites (2.7)
You must take all reasonable steps to reduce the risk of harm to service users, carers and colleagues as far as possible (6.1)
Standards of conduct, performance and ethics

You must understand the need to establish and maintain a safe practice environment (15)
Standards of proficiency

You may want to:

  1. Consider whether providing services online (or by phone) will hinder your ability to make informed decisions in the best interests of the service user.
  2. Establish, if the above is true, whether the service user is aware of limits to the services you have provided online.
  3. Take all necessary steps to mitigate any risks to service user confidentiality.

Professional bodies and employers may have more detailed guidance on providing service in these areas.


About our guidance

We work on the principle of ‘professional self-regulation’. This means you have a personal responsibility to maintain and manage your own fitness to practise.

Our standards of conduct, performance and ethics set out the criteria that all our registrants must meet. Within them, our requirements are outlined. To help registrants meet these we’ve produced this additional material.

Registrants, Students
Page updated on: 05/07/2018