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Service updates: adapting how we regulate

We recognise this is exceptional and uncertain times for everyone.

Our main objective during this time is to ensure we continue to fulfill our statutory duty to protect the public whilst we take account of current Government and public health guidance, ensure the health of our employees, and provide flexibility and support to our registrants who will be working in ever more demanding circumstances.

We are adapting our ways of working right now. As a result of the measures introduced by the government in response to COVID-19, we have moved all our staff to working from home. This means we are no longer able to answer our main telephone lines and have limited access to our post, and are prioritising email correspondence where possible.

We recognise these are fast changing times, and will do our best to keep you up to date with all the information you need. This page will be updated with further changes as required.

Latest service information 

We are currently receiving an extremely high volumes of calls and emails. This is due to the number of professions currently in renewal, graduates applying for registration, and international applicants.

The registration phone lines are working, but when the maximum capacity for this phone line is reached, you may receive a ‘call failed’ notification. If this is the case, please try again later as a phone call is often the most effective way of reaching us. Please don't use the switchboard number or other team numbers as they are unable to help with registration queries.

COVID-19 advice for you

Please find frequently asked questions and guidance for you, we will continue to update our information regularly: 

Page updated on: 18/03/2020