Being candid plays an important part in all health and care professionals’ roles.
In practice, this requires you to:
- Be open and honest with a service user, or carer, when something goes wrong. This means telling them what has happened truthfully, fully and promptly, and explaining any likely side effects.
- Apologise to a service user, or their carer, when something has gone wrong.
- Take action to put things right where possible, and explain this to the service user, or their carer.
- Follow appropriate arrangements for incident reporting, notification and escalation.
In this video, Dr Rob Elias – consultant and former candour guardian for Kings College Hospital –explores what the duty of candour looks like in practice. This includes what we mean by ‘apologising’ and the different reporting requirements to be aware of and follow.