What we cannot do

We cannot:

• consider cases about professionals who are not registered with us;
• consider cases about organisations (we only deal with concerns about individual registrants);
• get involved in your clinical care or your social care arrangements;
• reverse decisions of other organisations or bodies;
• deal with customer-service or consumer issues;
• get involved in matters which should be decided upon by a court, including dissatisfaction with evidence given at court;
• get a registrant or organisation to change the content of a report;
• arrange refunds or compensation;
• fine a registrant;
• give legal advice; or
• make a registrant apologise.

Click here for details of other organisations which may be better suited to help.

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