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Mediation research

This qualitative study by Ipsos MORI on behalf of the HPC explored the views of key audiences on the potential use and value of mediation within the HPC's regulatory regime. The research was conducted among members of the public, past complainants, registered professionals and key stakeholders to establish whether there is a place for the use of mediation as a regulatory tool in handling certain types of complaints, and if so, where any mediation process may best sit.