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Our online concerns form will be undergoing essential maintenance on 10 July 2025, from 07:00am-12:00pm. During this time, the system won't be available. We apologise for any inconvenience caused.

Major change

This document is designed to clarify the major change process.

It will assist you in:

  • assessing the impact of a change on how our standards are met;
  • knowing when and how to tell us about changes; and
  • preparing information to be submitted to us.
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