Being candid plays an important part in all health and care professionals’ roles.
In practice, this requires you to:
- Be open and honest with a service user, or carer, when something goes wrong. This means telling them what has happened truthfully, fully and promptly, and explaining any likely side effects.
- Apologise to a service user, or their carer, when something has gone wrong.
- Take action to put things right where possible, and explain this to the service user, or their carer.
- Follow appropriate arrangements for incident reporting, notification and escalation.
In this video, Dr Rob Elias – consultant and former candour guardian for Kings College Hospital – explores what the duty of candour looks like in practice. This includes what we mean by ‘apologising’ and the different reporting requirements to be aware of and follow.