Find helpful contacts, quick links and answers to common questions all in one place
Useful contacts
To avoid any unnecessary delay in processing your request It is important to direct your query to the right team here at the HCPC.
To support this, we have set out each department below and the types of queries they can help you with.
- Partner team – for recruitment, training, contracts, pay queries, issues accessing the Partner Portal/Learning Hub or raising issues or complaints, please contact partners@hcpc-uk.org.
- Payroll team – for questions about the content of your remittance advice and the HCPC partner pension, please contact payroll.partners@hcpc-uk.org. Please note that if you have any query related to the amount you were paid, you need to contact the Partners team.
- Fitness to practise – for hearings, scheduling or accessing the shared document portal, please contact tsteam@hcpts-uk.org.
- Registration: registration assessors – for all assessment-related queries, please contact assessors@hcpc-uk.org; CPD assessors: for all audit-related queries, please contact cpdassessors@hcpc-uk.org.
- Education – for assessments, documents and any other Education work you have been given, please contact education@hcpc-uk.org.
- Travel – for access to Cick Travel, or support it, please contact travel@hcpc-uk.org
- Finance and expenses – for Partner expense queries only, please contact finance@hcpc-uk.org .
Partner frequently asked questions
A selection of common questions from partners and their answers.
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If your personal details have changed, please log on to the Partner Portal where you can update your details. Please refer to our Partner Portal guidance for more information.
Please note that this will only change your details on the HCPC Partner Portal and not on our Register.
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There are certain things that cannot be changed on the Partner Portal by partners. If your title has changed and you would like us to update your partner profile, please contact the Partner team. Please note that we cannot change titles without official evidence supporting the change. If you would like your name updated on the Register as well, please contact Registration.
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If you have issues logging in to the Partner Portal, reset your password using the forgotten password function. This will send you an email which may go into your junk mail. If this doesn’t work, you can contact the Partner team for further assistance.
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The Learning Hub is the HCPC's online learning platform, offering a variety of required and optional training to partners that can be accessed from anywhere and on demand. The training offered through the Learning Hub is referred to as eLearning and occasionally your department or the Partner team will allocate these to you
Please note that you can also book refresher training sessions through the Learning Hub if applicable to your role.
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To book a partner training session, please log into your Learning Hub account where you can make a booking. On entry to the Learning Hub find your My Learning tab and look at your To Do list where available training will be available for you to do or book.
Mandatory eLearning modules will be assigned to you automatically and you will receive a notification when they are ready for completion.
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The Learning Hub is a separate system to the Partner Portal - please don’t attempt to access the site using the same password. The username will be the same as the one you use for the Partner Portal.
To reset the password, use the 'forgot password' function. This will send a password reset email to you. Please give this a few minutes to come through and note that it may go into your junk mail.
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For general payroll queries and questions about your pay, please contact partners@hcpc-uk.org.
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HCPC partner fees are VAT-inclusive. The HCPC is not VAT registered and does not pay this as a separate amount. Your Partner Services Agreement (PSA) explains our VAT regulations in more detail.
Please contact the Partner team if you require further assistance with this matter.
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If, for any reason, you would like to make a complaint or raise a concern, please contact the Partner team. You can also refer to our Partner Complaints Procedure for more information.
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It is not uncommon for partners to take on more than one partner role. Please note that for some roles there are restrictions in place. If in doubt, please check with the Partner team before applying. Any partner vacancies will be advertised through the Partner Portal for current partners.
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If you are going to be unavailable for a short period of time, please contact the department with the dates that you will be absent.
If you are going to be absent for a long period of time e.g. maternity leave, parental leave, long-term sickness, sabbatical, please inform the Partner team and the department. We understand that circumstances can suddenly change. If you are booked into providing services and you can no longer commit, please contact your department immediately.
Please keep in mind that cancellations, especially with short notice, can have a detrimental effect on our processes and adversely affect the stakeholders involved. The postponement of a hearing, for example, is costly and can cause additional stress to the registrant going through the process.
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The Partner team is not responsible for the allocation of work. If you encounter a problem, please email the relevant department. Email addresses for the departments are available at the top of this page.
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Partners are required to use our travel company Click Travel for all travel and accommodation bookings. If you need any help, please contact travel@hcpc-uk.org. When booking travel or accommodation, please refer to the HCPC expenses policy.
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If you require reasonable adjustments to enable you to conduct your partner role, please contact the Partner team and we can arrange for a phone call or meeting to fully understand your needs.
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Your notice period, according to the Partner Service Agreement, is three months. If you wish to resign from your partner role, please send a resignation email to the Partner team. A member of the team will acknowledge your email and check with the relevant department that there is no outstanding work before confirming your leaving date.
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Yes, we can. Please contact the Partner team if you require a reference in accordance with our partner reference policy for the services you have provided at the HCPC.