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Quality policy

The Health and Care Professions Council (HCPC) has a well-established culture of continuous improvement across all departments.  This culture acts as a catalyst for ongoing review of processes and implementing improvements.

Our Quality Management System is fully compliant to ISO 9001 (Quality standard) and ISO 10002 (Customer satisfaction and Complaints Standard).  This includes procedures which have been developed in full consultation with the public, health and social care professionals, and other key stakeholders.