What you should expect from your health and care professional

All the professionals on our Register must meet our standards. This means doing the following things

Treating you as an individual

• Respecting your needs, wishes and confidentiality
• Communicating with you in a way you can understand.

Being honest and trustworthy

• Telling you if things go wrong in your care or treatment.
• Doing what they can to put things right.
• Keeping the relationship professional.

Putting your safety first

• Only doing what they know and understand, or referring you to another professional.
• Learning from mistakes.
• Speaking up if they are concerned about your safety.