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Our values underpin what we do and how we do it, to help us operate to high standards and effectively as a regulator and employer

Our values form the values-based competency framework for recruitment as well as employees' Annual Performance and Development Reviews (APDR).

High quality of service

We strive for excellence in everything we do; encouraging innovation, maximising opportunities and exploring fresh in order to see continuous improvement.


We communicate in a way that is open, fair and honest, to build understanding and encourage two-way dialogue.


We work with our colleagues and stakeholders in a spirit of cooperation and partnership to achieve our overall aims.

Value for money

We ensure that our resources are used effectively and efficiently in the delivery of our aims, vision, strategic intent and goals.


We respond to events with energy and enthusiasm, taking ownership and responsibility to see things through.​

Page updated on: 14/09/2018