Health and Care Professions Council logo HCPC - Health and Care Professions Council
Park House, 184 Kennington Park Road, London, SE11 4BU
+44 (0)300 500 6184

Our standards and your role in raising concerns

Our standards of conduct, performance and ethics set out the way we expect you to act when you are concerned about the safety of service users.


Standard 7 requires you to report any concerns you have about the safety or well-being of service users promptly and appropriately. We also expect you to support and encourage others to report concerns about safety and to not prevent anyone from raising concerns.

After you have reported your concerns, you must follow them up and, if necessary, escalate them. Likewise you must act on concerns raised to you by others, whether that is investigating and dealing with them (where it is appropriate for you to do so) or escalating them to someone else who will deal with them effectively.