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Home > Publications > Research

Service user feedback tools - an evidence review and Delphi consultation for the Health Professions Council

Date of publication: 21/11/2011
 
Category: Research
 
 
Audience: Education providers, Employers, Journalists and media, Members of the public, Prospective registrants, Registrants
 
 
This study was commissioned from the Picker Institute. It described an independent review of the literature and Delphi consultation on service user feedback tools. The review concluded that further work was required on existing published tools to establish their contribution to improved professional practice. To date, no evidence was found for the capacity of existing standardised instruments or qualitative methods reviews to contribute to improved practice. More evidence is required about the long-term impact and effectiveness of the feedback process and mechanisms for effective formative feedback.
 
 
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