About the HCPC
Consultations
External publications
FOI disclosure log
Guidance
Issues brief
Newsletters
Policy
Reports
Research


Standards
Home > Publications > Research

Scoping report on existing research on complaints mechanisms

Date of publication: 09/09/2009
 
Category: Research
 
 
Audience: Registrants
 
 
This report outlined current literature on the nature and extent of complaints about the professions regulated by the Health Professions Council in 2008. The review concluded that there was a range of physical and psychological barriers to making a complaint. Gender, ethnicity, age, and accessibility of advice were some of the physical barriers. Fear of retribution, scepticism and an unwillingness to seem ungrateful for a service were amongst the psychological barriers identified. The review confirmed that there was a lack of published work in this area, and pointed to the need for more empirical research which looks at complaints in more detail.
 
 
This document is available in the following formats:
Download Scoping report on existing research on complaints mechanisms
Adobe PDF Document 323Kb


Print  Print page