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Being open when things go wrong

View the scenario by watching the video below. Midway through the video you will have the option to pause and discuss what Marcus should do in the scenario.

Meet Marcus!Meet Marcus!



Case study three - Being open when things go wrong





Our guidance


For context, our student guidance says:

Be open when things go wrong

"You should tell an appropriate member of staff at your education provider or practice placement provider if something has gone wrong in any care, treatment or other services you have carried out involving a service user."

"You should co-operate with members of staff at your education provider and practice placement provider to learn from when something has gone wrong in the care, treatment or other services you have carried out involving a service user."

"You should tell an appropriate member of staff at your education provider or practice placement provider if a service user or carer wants to raise concerns about the care, treatment or other services they have received."


We believe that students also need to be open and honest if something has gone wrong in any care, treatment or other services they have provided.

This would involve them discussing this issue with their education provider or practice placement provider; cooperating with any investigation; telling their supervisor if a service user wishes to raise a concern; and importantly, learning from any mistakes.





Additional case studies


Click an image below to view more case studies.